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06 October, 2024 in Customer Service, Leadership, Operations “The Answer is Yes. Now, What is the Question?” – A Modern Business Philosophy
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20 August, 2024 in Customer Service, Marketing The Green-Eyed Monster of Customer Loyalty: Why Jealousy and Envy are Bad for Your Brand’s Health
26 July, 2024 in Customer Service, Personal Quality Why Companies Don’t Tell Customers When Things Go Wrong